We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.
HOLIDAY RETURN POLICY: We understand that many customers are purchasing Christmas gifts, and so we've extended our return policy until January 4th!
All returned items must be in new and unused condition and still have their original packaging attached to them. We cannot refund you if not in original packaging.
Please send us an email at Info@HerFitForward.com or through our "Contact Us" page to begin the refund/exchange process.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@HerFitForward.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
To return a product, please email our Customer Support Team at Info@HerFitForward for assistance. Her Fit Forward will not be responsible for paying for the shipping costs of returned items.
Shipping costs are non-refundable. Should a refund be processed, the cost of return shipping will be deducted from the refundable amount.
The time it may take for an exchanged product to be successfully delivered may vary per destination country. If the items to be shipped back costs $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. Her Fit Forward do not guarantee receipt of returned items.
IMPORTANT: PLEASE MAKE SURE TO ENTER YOUR COMPLETE INFORMATION ADDRESS AT CHECKOUT. IN CASE OF DELIVERY ISSUE DUE TO INCOMPLETE ADDRESS INFORMATION, YOU WILL BE RESPONSIBLE FOR IT AND WE WILL NOT BE ABLE TO REFUND YOU, IF THE PACKAGE HAS BEEN SENT.