FREQUENTLY ASKED QUESTIONS
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: A confirmation email containing your unique Order ID is automatically sent upon the successful completion of your order. This will be sent to the email address provided when you made your purchase. Please email our Customer Support Team at Info@HerFitForward.com and provide your Order ID so they can check the status of your order(s), give you your tracking number(s), and a link to where you can monitor the delivery status of your parcel(s).
*Note: Remember to check your spam folder or junk mail should you not find your confirmation email in your inbox.
Q: HOW LONG DOES SHIPPING TAKE?
Shipment stop time is 4pm EST. Any orders placed on the weekend will be processed the next business day. Processing usually takes 3-5 business days but can take as long as 10 during high demand periods. It can take anywhere from 15-25 days to receive your items- average order period is 20 business days. Orders do ship from carefully selected China warehouses, so do expect longer than usual wait times. If you still have concerns, our customer service staff is located in 3 time zones, so we will respond to you promptly and to address your concerns.
The customer is responsible for ensuring we have the correct address prior to shipping. Her Fit Forward always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to Her Fit Forward due to incorrect address reship at the customer's cost.
We are unable to make adjustments to your order's contents after an order is placed -- our distribution center often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 30 minutes of placing your order if you find the information is not correct.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We serve the international market, thus, we do worldwide shipping of orders. There may be countries that we no longer cater to due to certain limitations.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! Our website has an SSL certificate which ensures you’ll have a safe connection as you do your online shopping with us. We do not store any bank account or credit card information for this will only be used one-time upon your purchase.
Q: WILL I PAY FOR IMPORT TAXS & DUTIES?
A: The prices displayed on our website are tax-free. Customs charges or import duties, however, are not included in the pricing, thus, it is the receiver’s liability to settle these should your local customs deem appropriate. Costs and rates for customs or duty charges can vary from country and region, depending on local economic policies. For further details, please contact your local customs office.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you are interested in, click the 'Add To Cart' button, confirm the item you would like to purchase (if you would like to add more products to your cart, just click ‘Continue Shopping’), proceed to checkout, provide your contact and shipping information, choose your payment method (PayPal or credit card), then complete your order.
Q: DOES Her Fit Forward SHOP PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Our goal is to give the best shopping experience to all our customers. Should you receive a damaged or wrong item, please email our Customer Support Team at Info@HerFitForward.com for assistance and we’ll surely get that addressed the soonest time possible.
Q: DO YOU OFFER REFUNDS?
A: Yes, we do! For more information, please check out our Return Policy.
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